Procurement Satisfaction Survey

We would like to know if you are happy with the service you get from the department, and so that we can monitor and improve this service. Procurement would be grateful if you would take the time to complete our questionnaire, enabling us to remain entirely focused on providing the highest levels of customer service.

 Required

Name:
Email:
Position:
Base:
Tel No/Ext:
Name Of Trust :	Leicestershire Partnership Trust Leicestershire County & Rutland PCT Leicestershire City PCT
Please indicate your level of satisfaction by circling the considered score based on the following: 5 = Excellent     4 = Good     3 = Satisfactory     2 = Poor     1 = Unsatisfactory
1. When contacting Procurement, how do you judge the responses of the people dealing with your enquiry?
Score 5 4 3 2 1 Helpfullness Helpfullness of 5 Helpfullness of 4 Helpfullness of 3 Helpfullness of 2 Helpfullness of 1 Professionalism Competence of 5 Competence of 4 Competence of 3 Competence of 2 Competence of 1 General Attitude Attitude of 5 Attitude of 4 Attitude of 3 Attitude of 2 Attitude of 1
2. The Procurement Department has agreed with your Trust that we process your requisitions within 3 working days, unless we notify you of any queries, how do you rate our achievements in this objective?
Score 5 4 3 2 1 Achievement of 5 Achievement of 4 Achievement of 3 Achievement of 2 Achievement of 1
3. How would you judge us in the following areas?
Score 5 4 3 2 1 Not Applicable General Communication Communication of 5 Communication of 4 Communication of 3 Communication of 2 Communication of 1 Communication Not Applicable Procurement Advice Advice of 5 Advice of 4 Advice of 3 Advice of 2 Advice of 1 Advice Not Applicable Assistance with Tenders and Quotations Assistance of 5 Assistance of 4 Assistance of 3 Assistance of 2 Assistance of 1 Assistance Not Applicable Quality of Work Quality of 5 Quality of 4 Quality of 3 Quality of 2 Quality of 1 Quality Not Applicable Information on Procurement Procedures Information of 5 Information of 4 Information of 3 Information of 2 Information of 1 Information Not Applicable
4. Are there any particular areas within the Procurement function that you dislike?
5. Are there any Procurement areas that you like?
6. Would you be prepared to take in part of a working group, for example, on product standardisation? Yes:        No:
7. Do you use the Procurement Department for all your Purchasing needs? Yes:        No:
Please identify other methods used:
8. What improvements/changes could Procurement make to assist you in your role?
Comments/Suggestions: